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idrive door goes up 3/4 and stops

My wife went to open the garage door and it wouldn't work. I looked and the cables were wrapped all around the cable guides, but not in the grooves. I replaced one of the cables six months ago and replaced the other one last night. The garage door goes up smooth to the 3/4 point and then stops. It acts like there is no more travel from the cable guides/torque tube or something. The motor will pull the door to 3/4 and then stops, but I have to help the door down. After doing this I can't get enough slack on the emergency release to release the door. I have both dials set to 17 turns, because at 18 the door opens to 3/4 with the emergency release pulled down. Any ideas on what the issue may be. The door has been functioning properly for the last 4.5 years.

William Cockrell
Wed, 16 Sep 2009 01:58:36 +0000

I think the motor guide position is off after you reassembled it. See this tip: Wayne Dalton idrive Troubleshooting Tip #2 - Check the Motor Guide Position

Chieh Cheng
Mon, 19 Sep 2011 23:48:05 +0000

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